Connie and Kyle were two singles looking for love in San Francisco. One thing connected them: both used our platform to create "date-me docs"—profile pages that they could circulate to find love outside of the swiping turnstile of dating apps. After a chance encounter at a hackathon, they exchanged docs (one of which was famous). The rest is history.

We studied how the most successful teams structure their knowledge bases. Here are the patterns that emerged and how you can apply them.